Lost items and problems in a taxi
Handle lost items in a taxi or ride-hailing car, contact the driver, report a problem, complain, ask to stop, and get help if unsafe. Hangzhou East Station, ten minutes after your ride drove off. Your wallet is still on the back seat.
Key phrases
The 6 phrases this lesson is built around, with the words that make them up. Tap ▶ to listen, or the turtle to hear it slowly.
-
我把东西落在车上了。
Wǒ bǎ dōngxi là zài chē shàng le.
I left something in the car.
- 我Wǒ
- 把bǎ
- 东西dōngxi
- 落là
- 在zài
- 车chē
- 上shàng
- 了le
-
我把钱包落在车上了。
Wǒ bǎ qiánbāo là zài chē shàng le.
I left my wallet in the car.
- 我Wǒ
- 把bǎ
- 钱包qiánbāo
- 落là
- 在zài
- 车chē
- 上shàng
- 了le
-
可以帮我联系司机吗？
Kěyǐ bāng wǒ liánxì sījī ma?
Could you help me contact the driver?
- 可以Kěyǐ
- 帮bāng
- 我wǒ
- 联系liánxì
- 司机sījī
- 吗ma
-
这是我的订单号。
Zhè shì wǒ de dìngdān hào.
This is my order number.
- 这Zhè
- 是shì
- 我wǒ
- 的de
- 订单dìngdān
- 号hào
-
我可以去哪里取回东西？
Wǒ kěyǐ qù nǎlǐ qǔhuí dōngxi?
Where can I go to get my item back?
- 我Wǒ
- 可以kěyǐ
- 去qù
- 哪里nǎlǐ
- 取回qǔhuí
- 东西dōngxi
-
我想投诉。
Wǒ xiǎng tóusù.
I would like to make a complaint.
- 我Wǒ
- 想xiǎng
- 投诉tóusù
More phrases for this situation
Every other phrase from the lesson: 17 in all.
-
我把手机落在车上了。
Wǒ bǎ shǒujī là zài chē shàng le.
I left my phone in the car.
-
我把护照落在车上了。
Wǒ bǎ hùzhào là zài chē shàng le.
I left my passport in the car.
-
我把行李落在后备箱了。
Wǒ bǎ xíngli là zài hòubèixiāng le.
I left my luggage in the trunk.
-
请帮我联系平台客服。
Qǐng bāng wǒ liánxì píngtái kèfú.
Please help me contact the platform customer service.
-
这是车牌号。
Zhè shì chēpái hào.
This is the license plate number.
-
可以把东西送回来吗？
Kěyǐ bǎ dōngxi sòng huílái ma?
Could you bring the item back?
-
请帮我确认一下司机电话。
Qǐng bāng wǒ quèrèn yíxià sījī diànhuà.
Please help me confirm the driver's phone number.
-
司机绕路了。
Sījī ràolù le.
The driver took a detour.
-
费用不对。
Fèiyòng bú duì.
The charge is not correct.
-
我觉得不安全。
Wǒ juéde bù ānquán.
I feel unsafe.
-
请马上停车。
Qǐng mǎshàng tíngchē.
Please stop the car immediately.
-
请让我在这里下车。
Qǐng ràng wǒ zài zhèlǐ xiàchē.
Please let me get off here.
-
请带我去最近的派出所。
Qǐng dài wǒ qù zuìjìn de pàichūsuǒ.
Please take me to the nearest police station.
-
我要报警。
Wǒ yào bàojǐng.
I want to call the police.
-
请帮我记录一下情况。
Qǐng bāng wǒ jìlù yíxià qíngkuàng.
Please help me record the situation.
-
请帮我写下来。
Qǐng bāng wǒ xiě xiàlái.
Please write it down for me.
-
谢谢您的帮助。
Xièxie nín de bāngzhù.
Thank you for your help.
What you’ll hear, and how to answer
Staff won’t follow your script. These are things they are likely to say here, with a reply that works.
-
Staff
您好，出什么事了？Nín hǎo, chū shénme shì le?
Hello, what's happened?
You
我把东西落在车上了。Wǒ bǎ dōngxi là zài chē shàng le.
I left something in the car.
-
Staff
有订单号吗？我帮您联系客服。Yǒu dìngdān hào ma? Wǒ bāng nín liánxì kèfú.
Do you have the order number? I'll contact customer service for you.
You
这是我的订单号。Zhè shì wǒ de dìngdān hào.
This is my order number.
Play the scene
Hangzhou East Station, ten minutes after your ride drove off. Your wallet is still on the back seat.
-
Staff
您好，出什么事了？
Nín hǎo, chū shénme shì le?
Hello, what's happened?
-
You
我把钱包落在车上了。
Wǒ bǎ qiánbāo là zài chē shàng le.
I left my wallet in the car.
What do you say?
-
Staff
有订单号吗？我帮您联系客服。
Yǒu dìngdān hào ma? Wǒ bāng nín liánxì kèfú.
Do you have the order number? I'll contact customer service for you.
-
You
这是我的订单号。
Zhè shì wǒ de dìngdān hào.
This is my order number.
What do you say?
-
Staff
司机说钱包在车上，半小时送回来。
Sījī shuō qiánbāo zài chē shàng, bàn xiǎoshí sòng huílái.
The driver has your wallet in the car and will bring it back in half an hour.
-
You
我可以去哪里取回东西？
Wǒ kěyǐ qù nǎlǐ qǔhuí dōngxi?
Where can I go to get my item back?
What do you say?
-
Staff
就在这个服务台等。
Jiù zài zhège fúwùtái děng.
Wait right here at the service desk.
-
You
谢谢您的帮助。
Xièxie nín de bāngzhù.
Thank you for your help.
What do you say?
Scene complete. 很好！ (Hěn hǎo — very good!)
Culture tip
Step 2: Provide ride information
Show your order number, license plate number, ride time, pickup point, or destination to help identify the ride.
How do you say “I left something in the car”?
Show the answer
我把东西落在车上了。 — I left something in the car.
Go deeper
Background for this situation: key words, what to expect and a few more short dialogues.
Key Lost Item and Complaint Terms
落在车上 To leave something in the car by mistake. Use this when you forgot an item in a taxi or ride-hailing car.
后备箱 Trunk. If luggage was stored in the trunk, mention this clearly when contacting the driver or platform.
平台客服 Platform customer service. For ride-hailing apps, customer service can help contact the driver, handle complaints, or check payment problems.
订单号 Order number. This helps customer service identify the exact ride.
投诉 Complaint. Use this when you want to report a serious problem, such as unsafe driving, detour, rude behavior, or incorrect charge.
绕路 To take a detour or go the long way. Use this if you believe the driver did not take a reasonable route.
Lost Item Response Flow
Step 1: Say what was left behind
Use 我把……落在车上了 for phone, wallet, passport, or other items.
Step 2: Provide ride information
Show your order number, license plate number, ride time, pickup point, or destination to help identify the ride.
Step 3: Contact driver or platform
Ask someone to help contact the driver or platform customer service.
Step 4: Arrange pickup or return
Ask where you can pick up the item or whether the driver can bring it back.
Step 5: Record important details
Write down the driver phone number, customer service response, address, and agreed pickup time.
Complaint and Safety Flow
Step 1: Name the problem
Use simple phrases such as 司机绕路了, 费用不对, or 我觉得不安全.
Step 2: Ask to stop if unsafe
If you feel unsafe, say 请马上停车 or 请让我在这里下车 clearly.
Step 3: Contact support or police
For serious safety issues, contact platform customer service, go to the nearest police station, or call the police.
Step 4: Record the situation
Keep the order number, license plate, time, route, fare, messages, and any photos or screenshots.
Useful Lost Item and Complaint Patterns
我把……落在……了 Use this to say you left something somewhere by mistake.
可以帮我……吗？ Use this to ask someone to help contact a driver, customer service, or confirm information.
这是我的…… Use this to show important information, such as order number, license plate number, or contact number.
请马上…… Use this for urgent requests, especially when safety is involved.
Interactive Scenarios
Left an item in the car
- Traveler我把东西落在车上了。
Wǒ bǎ dōngxi là zài chē shàng le.
I left something in the car.
- Traveler可以帮我联系司机吗？
Kěyǐ bāng wǒ liánxì sījī ma?
Could you help me contact the driver?
- Traveler这是我的订单号。
Zhè shì wǒ de dìngdān hào.
This is my order number.
Recovering luggage
- Traveler我把行李落在后备箱了。
Wǒ bǎ xíngli là zài hòubèixiāng le.
I left my luggage in the trunk.
- Traveler可以把东西送回来吗？
Kěyǐ bǎ dōngxi sòng huílái ma?
Could you bring the item back?
- Traveler我可以去哪里取回东西？
Wǒ kěyǐ qù nǎlǐ qǔhuí dōngxi?
Where can I go to get my item back?
Complaint and safety
- Traveler我想投诉。
Wǒ xiǎng tóusù.
I would like to make a complaint.
- Traveler司机绕路了。
Sījī ràolù le.
The driver took a detour.
- Traveler我觉得不安全。
Wǒ juéde bù ānquán.
I feel unsafe.
- Traveler请马上停车。
Qǐng mǎshàng tíngchē.
Please stop the car immediately.
Mini Quiz
How do you say “I left something in the car”?
- 我把东西落在车上了。 ✓ Answer
- 我把东西放在酒店了。
- 我把东西买好了。
Which phrase asks someone to contact the driver?
- 可以帮我联系司机吗？ ✓ Answer
- 可以帮我联系酒店吗？
- 可以帮我联系餐厅吗？
How do you say “I would like to make a complaint”?
- 我想投诉。 ✓ Answer
- 我想打车。
- 我想买票。
Which phrase means “Please stop the car immediately”?
- 请马上停车。 ✓ Answer
- 请按导航走。
- 请开发票。