Chinese for Travel
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Unit 1 · Airport Lesson 8 5 min Premium in the app

Baggage claim and lost luggage in Chinese

Ask where to collect your luggage, report missing baggage, and describe your suitcase. Beijing Capital Airport, carousel 3. Everyone's bags have come out — except yours.

行李

Key phrases

The 6 phrases this lesson is built around, with the words that make them up. Tap ▶ to listen, or the turtle to hear it slowly.

  • 请问行李提取处在哪里？

    Qǐngwèn xíngli tíqǔ chù zài nǎlǐ?

    Excuse me, where is baggage claim?

    • 请问Qǐngwèn
    • 行李xíngli
    • 提取tíqǔ
    • 处chù
    • 在zài
    • 哪里nǎlǐ

  • 我的航班在哪个行李转盘？

    Wǒ de hángbān zài nǎge xíngli zhuǎnpán?

    Which baggage carousel is for my flight?

    • 我Wǒ
    • 的de
    • 航班hángbān
    • 在zài
    • 哪个nǎge
    • 行李xíngli
    • 转盘zhuǎnpán

  • 我的行李还没有出来。

    Wǒ de xíngli hái méiyǒu chūlái.

    My luggage has not come out yet.

    • 我Wǒ
    • 的de
    • 行李xíngli
    • 还hái
    • 没有méiyǒu
    • 出来chūlái

  • 有，这是我的行李牌。

    Yǒu, zhè shì wǒ de xíngli pái.

    Yes, here is my baggage tag.

    • 有Yǒu
    • 这zhè
    • 是shì
    • 我wǒ
    • 的de
    • 行李xíngli
    • 牌pái

  • 我的行李箱是黑色的。

    Wǒ de xínglixiāng shì hēisè de.

    My suitcase is black.

    • 我Wǒ
    • 的de
    • 行李箱xínglixiāng
    • 是shì
    • 黑色hēisè
    • 的de

  • 我需要填写行李丢失报告。

    Wǒ xūyào tiánxiě xíngli diūshī bàogào.

    I need to fill out a lost baggage report.

    • 我Wǒ
    • 需要xūyào
    • 填写tiánxiě
    • 行李xíngli
    • 丢失diūshī
    • 报告bàogào

More phrases for this situation

Every other phrase from the lesson: 15 in all.

  • 请往前走，然后右转。

    Qǐng wǎng qián zǒu, ránhòu yòu zhuǎn.

    Please go straight ahead, then turn right.

  • 请看屏幕，您的航班在三号转盘。

    Qǐng kàn píngmù, nín de hángbān zài sān hào zhuǎnpán.

    Please check the screen. Your flight is at carousel number three.

  • 请问您有行李牌吗？

    Qǐngwèn nín yǒu xíngli pái ma?

    Do you have your baggage tag?

  • 您的行李箱是什么颜色的？

    Nín de xínglixiāng shì shénme yánsè de?

    What color is your suitcase?

  • 我的行李箱是银色的。

    Wǒ de xínglixiāng shì yínsè de.

    My suitcase is silver.

  • 我的行李箱上有这个标签。

    Wǒ de xínglixiāng shàng yǒu zhège biāoqiān.

    My suitcase has this tag on it.

  • 我的行李箱坏了。

    Wǒ de xínglixiāng huài le.

    My suitcase is damaged.

  • 请留下您的联系方式和酒店地址。

    Qǐng liúxià nín de liánxì fāngshì hé jiǔdiàn dìzhǐ.

    Please leave your contact information and hotel address.

  • 这是我的酒店地址。

    Zhè shì wǒ de jiǔdiàn dìzhǐ.

    This is my hotel address.

  • 这是我的电话号码。

    Zhè shì wǒ de diànhuà hàomǎ.

    This is my phone number.

  • 请问大概什么时候可以找到？

    Qǐngwèn dàgài shénme shíhou kěyǐ zhǎodào?

    About when do you expect to find it?

  • 我们会联系您。

    Wǒmen huì liánxì nín.

    We will contact you.

  • 可以给我一份报告副本吗？

    Kěyǐ gěi wǒ yí fèn bàogào fùběn ma?

    Could I have a copy of the report?

  • 我听不懂中文，请写下来。

    Wǒ tīng bù dǒng Zhōngwén, qǐng xiě xiàlái.

    I don’t understand Chinese. Please write it down.

  • 谢谢您的帮助。

    Xièxie nín de bāngzhù.

    Thank you for your help.

What you’ll hear, and how to answer

Staff won’t follow your script. These are things they are likely to say here, with a reply that works.

  1. Staff

    您在找行李吗？

    Nín zài zhǎo xíngli ma?

    Are you looking for your luggage?

    You

    我的行李还没有出来。

    Wǒ de xíngli hái méiyǒu chūlái.

    My luggage has not come out yet.

  2. Staff

    找到了会给您打电话。

    Zhǎodào le huì gěi nín dǎ diànhuà.

    We'll call you when we find it.

    You

    这是我的电话号码。

    Zhè shì wǒ de diànhuà hàomǎ.

    This is my phone number.

Play the scene

Beijing Capital Airport, carousel 3. Everyone's bags have come out — except yours.

北京首都机场 · Beijing Capital Airport

  1. Staff

    您在找行李吗？

    Nín zài zhǎo xíngli ma?

    Are you looking for your luggage?

  2. You

    我的行李还没有出来。

    Wǒ de xíngli hái méiyǒu chūlái.

    My luggage has not come out yet.

  3. Traveler

    请问您有行李牌吗？

    Qǐngwèn nín yǒu xíngli pái ma?

    Do you have your baggage tag?

  4. You

    有，这是我的行李牌。

    Yǒu, zhè shì wǒ de xíngli pái.

    Yes, here is my baggage tag.

  5. Traveler

    您的行李箱是什么颜色的？

    Nín de xínglixiāng shì shénme yánsè de?

    What color is your suitcase?

  6. You

    我的行李箱是黑色的。

    Wǒ de xínglixiāng shì hēisè de.

    My suitcase is black.

  7. Staff

    您的箱子还在上海，明天送到酒店。

    Nín de xiāngzi hái zài Shànghǎi, míngtiān sòng dào jiǔdiàn.

    Your case is still in Shanghai. We'll deliver it to your hotel tomorrow.

  8. You

    这是我的酒店地址。

    Zhè shì wǒ de jiǔdiàn dìzhǐ.

    This is my hotel address.

Culture tip

Step 4: Get a report copy

Before leaving, ask for a copy or reference number. Say: 可以给我一份报告副本吗？

What should you show if your luggage is missing?

Show the answer

行李牌

Go deeper

Background for this situation: key words, what to expect and a few more short dialogues.

Key Terms

[object Object] The area where passengers collect checked luggage after arrival.

请问行李提取处在哪里？ Qǐngwèn xíngli tíqǔ chù zài nǎlǐ? Excuse me, where is baggage claim?

[object Object] The moving belt where checked luggage comes out. In Chinese airports, you may also hear 行李转盘.

我的航班在哪个行李转盘？ Wǒ de hángbān zài nǎge xíngli zhuǎnpán? Which baggage carousel is for my flight?

[object Object] The small receipt or label given when you check in luggage. Keep it until you collect your bag.

这是我的行李牌。 Zhè shì wǒ de xíngli pái. Here is my baggage tag.

[object Object] A form you may need to complete if your luggage does not arrive.

我需要填写行李丢失报告。 Wǒ xūyào tiánxiě xíngli diūshī bàogào. I need to fill out a lost baggage report.

[object Object] Use this when your suitcase is broken, cracked, missing a wheel, or otherwise damaged.

我的行李箱坏了。 Wǒ de xínglixiāng huài le. My suitcase is damaged.

Useful Luggage Description Words

Colors Common colors: black, white, silver, gray, blue, red, green.

我的行李箱是黑色的。 Wǒ de xínglixiāng shì hēisè de. My suitcase is black.

Size Useful words: big, small, medium-sized, heavy, light.

我的行李箱很大。 Wǒ de xínglixiāng hěn dà. My suitcase is big.

[object Object] You can mention a tag, sticker, lock, ribbon, handle, or broken wheel.

我的行李箱上有这个标签。 Wǒ de xínglixiāng shàng yǒu zhège biāoqiān. My suitcase has this tag on it.

Frequently Asked Questions

What should I do if my luggage does not appear?

Go to the baggage service counter and show your baggage tag. Say: 我的行李还没有出来。

Should I keep my baggage tag?

Yes. Keep it until you have collected your luggage and left the airport.

What if my suitcase is damaged?

Report it before leaving the baggage area if possible. Say: 我的行李箱坏了。

What information may staff ask for?

They may ask for your baggage tag, flight number, suitcase description, phone number, and hotel address.

What to Do If Your Bag Is Missing

Step 1: Check the carousel screen

Make sure you are waiting at the carousel for your flight number.

Step 2: Go to the baggage service counter

Show your baggage tag and passport. Say: 我的行李还没有出来。

Step 3: Describe your suitcase

Mention the color, size, brand if needed, and any tag, sticker, or special feature.

Step 4: Get a report copy

Before leaving, ask for a copy or reference number. Say: 可以给我一份报告副本吗？

Interactive Scenarios

Your luggage has not arrived

  • Traveler我的行李还没有出来。

    Wǒ de xíngli hái méiyǒu chūlái.

    My luggage has not come out yet.

  • Staff请问您有行李牌吗？

    Qǐngwèn nín yǒu xíngli pái ma?

    Do you have your baggage tag?

  • Traveler有，这是我的行李牌。

    Yǒu, zhè shì wǒ de xíngli pái.

    Yes, here is my baggage tag.

Your suitcase is damaged

  • Traveler我的行李箱坏了。

    Wǒ de xínglixiāng huài le.

    My suitcase is damaged.

  • Traveler我需要填写行李丢失报告。

    Wǒ xūyào tiánxiě xíngli diūshī bàogào.

    I need to fill out a lost baggage report.

  • Traveler可以给我一份报告副本吗？

    Kěyǐ gěi wǒ yí fèn bàogào fùběn ma?

    Could I have a copy of the report?

Mini Quiz

How do you say “Where is baggage claim?” in Chinese?
  • 请问行李提取处在哪里？ ✓ Answer
  • 我来旅游。
  • 不要辣。
Which phrase means “My luggage has not come out yet”?
  • 我的行李还没有出来。 ✓ Answer
  • 这是我的返程机票。
  • 请说慢一点。
What should you show if your luggage is missing?
  • 行李牌 ✓ Answer
  • 菜单
  • 房卡
Which phrase means “My suitcase is damaged”?
  • 我的行李箱坏了。 ✓ Answer
  • 我的行李箱是黑色的。
  • 我的航班在哪个行李转盘？