Hotel check-in with your passport
Check in at a hotel, show your passport, confirm reservation details, and ask about room type and nights. A hotel on the Bund, Shanghai, at ten at night. The river is lit up, you're tired, and the front desk needs your passport.
Key phrases
The 6 phrases this lesson is built around, with the words that make them up. Tap ▶ to listen, or the turtle to hear it slowly.
-
您好，我想办理入住。
Nínhǎo, wǒ xiǎng bànlǐ rùzhù.
Hello, I would like to check in.
- 您好Nínhǎo
- 我wǒ
- 想xiǎng
- 办理bànlǐ
- 入住rùzhù
-
这是我的护照。
Zhè shì wǒ de hùzhào.
Here is my passport.
- 这Zhè
- 是shì
- 我wǒ
- 的de
- 护照hùzhào
-
我已经预订了房间。
Wǒ yǐjīng yùdìng le fángjiān.
I have already booked a room.
- 我Wǒ
- 已经yǐjīng
- 预订yùdìng
- 了le
- 房间fángjiān
-
我订的是大床房。
Wǒ dìng de shì dàchuáng fáng.
I booked a queen/king room.
- 我Wǒ
- 订dìng
- 的de
- 是shì
- 大床dàchuáng
- 房fáng
-
我订了两晚。
Wǒ dìng le liǎng wǎn.
I booked two nights.
- 我Wǒ
- 订dìng
- 了le
- 两liǎng
- 晚wǎn
-
请问护照什么时候还给我？
Qǐngwèn hùzhào shénme shíhou huán gěi wǒ?
Excuse me, when will you return my passport?
- 请问Qǐngwèn
- 护照hùzhào
- 什么shénme
- 时候shíhou
- 还huán
- 给gěi
- 我wǒ
More phrases for this situation
Every other phrase from the lesson: 17 in all.
-
您好，请出示您的护照。
Nínhǎo, qǐng chūshì nín de hùzhào.
Hello, please show your passport.
-
预订姓名是这个。
Yùdìng xìngmíng shì zhège.
The reservation name is this.
-
这是我的订单号。
Zhè shì wǒ de dìngdān hào.
This is my booking number.
-
请稍等，我帮您查一下。
Qǐng shāoděng, wǒ bāng nín chá yíxià.
Please wait a moment. I’ll check it for you.
-
请问查到了吗？
Qǐngwèn chá dào le ma?
Excuse me, did you find it?
-
我订的是双床房。
Wǒ dìng de shì shuāngchuáng fáng.
I booked a twin room.
-
我订了三晚。
Wǒ dìng le sān wǎn.
I booked three nights.
-
请帮我确认一下入住日期。
Qǐng bāng wǒ quèrèn yíxià rùzhù rìqī.
Please help me confirm the check-in dates.
-
请帮我确认一下房型。
Qǐng bāng wǒ quèrèn yíxià fángxíng.
Please help me confirm the room type.
-
房间现在准备好了吗？
Fángjiān xiànzài zhǔnbèi hǎo le ma?
Is the room ready now?
-
房间已经准备好了。
Fángjiān yǐjīng zhǔnbèi hǎo le.
The room is ready.
-
需要登记护照吗？
Xūyào dēngjì hùzhào ma?
Do you need to register my passport?
-
需要复印护照吗？
Xūyào fùyìn hùzhào ma?
Do you need to copy my passport?
-
可以把入住信息写下来吗？
Kěyǐ bǎ rùzhù xìnxī xiě xiàlái ma?
Could you write down the check-in information?
-
请问房间在几楼？
Qǐngwèn fángjiān zài jǐ lóu?
Excuse me, which floor is the room on?
-
电梯在哪里？
Diàntī zài nǎlǐ?
Where is the elevator?
-
谢谢您的帮助。
Xièxie nín de bāngzhù.
Thank you for your help.
What you’ll hear, and how to answer
Staff won’t follow your script. These are things they are likely to say here, with a reply that works.
-
Staff
晚上好，请问有预订吗？Wǎnshang hǎo, qǐngwèn yǒu yùdìng ma?
Good evening. Do you have a booking?
You
我已经预订了房间。Wǒ yǐjīng yùdìng le fángjiān.
I have already booked a room.
-
Staff
马上还您。房间在八楼。Mǎshàng huán nín. Fángjiān zài bā lóu.
You'll have it back in a moment. Your room is on the eighth floor.
You
电梯在哪里？Diàntī zài nǎlǐ?
Where is the elevator?
Play the scene
A hotel on the Bund, Shanghai, at ten at night. The river is lit up, you're tired, and the front desk needs your passport.
-
Staff
晚上好，请问有预订吗？
Wǎnshang hǎo, qǐngwèn yǒu yùdìng ma?
Good evening. Do you have a booking?
-
You
我已经预订了房间。
Wǒ yǐjīng yùdìng le fángjiān.
I have already booked a room.
What do you say?
-
Traveler
您好，请出示您的护照。
Nínhǎo, qǐng chūshì nín de hùzhào.
Hello, please show your passport.
-
You
这是我的护照。
Zhè shì wǒ de hùzhào.
Here is my passport.
What do you say?
-
Staff
找到了，大床房，住两晚，对吗？
Zhǎodào le, dàchuáng fáng, zhù liǎng wǎn, duì ma?
Found it: a double room for two nights, right?
-
You
我订的是双床房。
Wǒ dìng de shì shuāngchuáng fáng.
I booked a twin room.
What do you say?
-
Staff
好的，帮您改成双床房。护照我复印一下。
Hǎo de, bāng nín gǎi chéng shuāngchuáng fáng. Hùzhào wǒ fùyìn yíxià.
OK, I'll change it to a twin room. I'll just copy your passport.
-
You
请问护照什么时候还给我？
Qǐngwèn hùzhào shénme shíhou huán gěi wǒ?
Excuse me, when will you return my passport?
What do you say?
Scene complete. 很好！ (Hěn hǎo — very good!)
Culture tip
Hotels may need your passport
Foreign travelers are commonly asked to show a passport for hotel registration. Keep your passport ready at check-in.
Which phrase shows your booking number?
Show the answer
这是我的订单号。 — This is my booking number.
Go deeper
Background for this situation: key words, what to expect and a few more short dialogues.
Key Terms
办理入住 To check in at a hotel. You usually do this at the front desk by showing your passport and reservation information.
护照 Passport. Foreign travelers usually need to show a passport when checking in at hotels.
预订 A booking or reservation. Hotels may search by your name, phone number, booking number, or booking platform.
订单号 A booking number or order number. It helps the hotel find your reservation.
房型 Room type, such as queen or king room, twin room, family room, or suite.
大床房 A room with one large bed. Depending on the hotel, it may mean a queen or king bed.
双床房 A twin room with two separate beds.
Check-in Flow
Step 1: Go to the front desk
Start with: 您好，我想办理入住。 This tells the staff you want to check in.
Step 2: Show passport and reservation
Prepare your passport, reservation name, booking number, and booking app screen.
Step 3: Confirm details
Confirm check-in dates, room type, number of nights, and whether the room is ready.
Step 4: Get room information
Ask which floor the room is on and where the elevator is. You can also ask staff to write down the check-in information.
Passport Registration Tips
Hotels may need your passport
Foreign travelers are commonly asked to show a passport for hotel registration. Keep your passport ready at check-in.
Ask when it will be returned
If the hotel keeps your passport briefly for registration or copying, ask when it will be returned.
Keep a photo or copy
It is useful to keep a passport photo or copy separately, but the hotel may still require the original passport.
Do not forget to take it back
Before leaving the front desk, make sure your passport is returned unless the hotel clearly explains a short registration process.
Useful Question Patterns
我想…… Use this to say what you would like to do.
这是我的…… Use this when showing a document, number, card, or page.
我订的是…… Use this to explain what you booked.
请帮我确认一下…… Use this to ask staff to confirm a detail.
……在哪里？ Use this to ask where something is.
Common Room Types
Queen or king room
A room with one large bed. Useful for solo travelers or couples.
Twin room
A room with two separate beds. Useful for friends, colleagues, or family members.
Family room
A larger room for families. It may have multiple beds or extra sleeping space.
Suite
A larger room type that may include a living area or extra space.
Interactive Scenarios
Checking in with a reservation
- Traveler您好，我想办理入住。
Nínhǎo, wǒ xiǎng bànlǐ rùzhù.
Hello, I would like to check in.
- Traveler我已经预订了房间。
Wǒ yǐjīng yùdìng le fángjiān.
I have already booked a room.
- Traveler这是我的订单号。
Zhè shì wǒ de dìngdān hào.
This is my booking number.
Confirming reservation details
- Traveler我订的是大床房。
Wǒ dìng de shì dàchuáng fáng.
I booked a queen/king room.
- Traveler我订了两晚。
Wǒ dìng le liǎng wǎn.
I booked two nights.
- Traveler请帮我确认一下入住日期。
Qǐng bāng wǒ quèrèn yíxià rùzhù rìqī.
Please help me confirm the check-in dates.
Passport registration
- Traveler这是我的护照。
Zhè shì wǒ de hùzhào.
Here is my passport.
- Traveler需要登记护照吗？
Xūyào dēngjì hùzhào ma?
Do you need to register my passport?
- Traveler请问护照什么时候还给我？
Qǐngwèn hùzhào shénme shíhou huán gěi wǒ?
Excuse me, when will you return my passport?
Mini Quiz
How do you say “I would like to check in”?
- 我想办理入住。 ✓ Answer
- 我想取现金。
- 我想买一张手机卡。
Which phrase means “Here is my passport”?
- 这是我的护照。 ✓ Answer
- 这是我的付款码。
- 这是我的房卡。
Which phrase shows your booking number?
- 这是我的订单号。 ✓ Answer
- 请问房间在几楼？
- 需要复印护照吗？
How do you ask “Is the room ready now?”
- 房间现在准备好了吗？ ✓ Answer
- 房间可以换吗？
- 房间很吵。