Room problems and changing rooms
Report room problems such as no hot water, broken air conditioning, noise, smell, dirty room, or ask to change rooms. A hotel near the Big Wild Goose Pagoda in Xi'an. The fountain show was lovely, but your room smells of smoke and there's no hot water.
Key phrases
The 6 phrases this lesson is built around, with the words that make them up. Tap ▶ to listen, or the turtle to hear it slowly.
-
您好，我的房间有点问题。
Nínhǎo, wǒ de fángjiān yǒu diǎn wèntí.
Hello, there is a problem with my room.
- 您好Nínhǎo
- 我wǒ
- 的de
- 房间fángjiān
- 有yǒu
- 点diǎn
- 问题wèntí
-
房间有异味。
Fángjiān yǒu yìwèi.
There is a strange smell in the room.
- 房间Fángjiān
- 有yǒu
- 异味yìwèi
-
房间没有热水。
Fángjiān méiyǒu rèshuǐ.
There is no hot water in the room.
- 房间Fángjiān
- 没有méiyǒu
- 热水rèshuǐ
-
可以请人来修一下吗？
Kěyǐ qǐng rén lái xiū yíxià ma?
Could you send someone to fix it?
- 可以Kěyǐ
- 请qǐng
- 人rén
- 来lái
- 修xiū
- 一下yíxià
- 吗ma
-
大概需要多久？
Dàgài xūyào duōjiǔ?
Approximately how long will it take?
- 大概Dàgài
- 需要xūyào
- 多久duōjiǔ
-
可以帮我换房吗？
Kěyǐ bāng wǒ huàn fáng ma?
Could you help me change rooms?
- 可以Kěyǐ
- 帮bāng
- 我wǒ
- 换huàn
- 房fáng
- 吗ma
More phrases for this situation
Every other phrase from the lesson: 17 in all.
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房间太吵了。
Fángjiān tài chǎo le.
The room is too noisy.
-
房间不太干净。
Fángjiān bú tài gānjìng.
The room is not very clean.
-
热水不够热。
Rèshuǐ bú gòu rè.
The hot water is not hot enough.
-
空调不能用。
Kōngtiáo bù néng yòng.
The air conditioner does not work.
-
空调太冷了。
Kōngtiáo tài lěng le.
The air conditioning is too cold.
-
空调太热了。
Kōngtiáo tài rè le.
The air conditioning is too warm.
-
Wi-Fi 连接不上。
Wāifāi liánjiē bú shàng.
I can’t connect to the Wi-Fi.
-
Wi-Fi 信号很差。
Wāifāi xìnhào hěn chà.
The Wi-Fi signal is very poor.
-
电视不能用。
Diànshì bù néng yòng.
The TV does not work.
-
门锁好像有问题。
Ménsuǒ hǎoxiàng yǒu wèntí.
There seems to be a problem with the door lock.
-
房卡打不开门。
Fángkǎ dǎ bù kāi mén.
The room card cannot open the door.
-
可以换一个安静一点的房间吗？
Kěyǐ huàn yí ge ānjìng yìdiǎn de fángjiān ma?
Can I change to a quieter room?
-
可以换一个没有异味的房间吗？
Kěyǐ huàn yí ge méiyǒu yìwèi de fángjiān ma?
Can I change to a room without a strange smell?
-
可以再给我一条毛巾吗？
Kěyǐ zài gěi wǒ yì tiáo máojīn ma?
Could you give me another towel?
-
可以再给我一双拖鞋吗？
Kěyǐ zài gěi wǒ yì shuāng tuōxié ma?
Could you give me another pair of slippers?
-
可以再给我一套洗漱用品吗？
Kěyǐ zài gěi wǒ yí tào xǐshù yòngpǐn ma?
Could you give me another set of toiletries?
-
谢谢您的帮助。
Xièxie nín de bāngzhù.
Thank you for your help.
What you’ll hear, and how to answer
Staff won’t follow your script. These are things they are likely to say here, with a reply that works.
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Staff
是什么问题呢？Shì shénme wèntí ne?
What's the problem?
You
房间没有热水。Fángjiān méiyǒu rèshuǐ.
There is no hot water in the room.
-
Staff
十分钟左右。房间还有别的问题吗？Shí fēnzhōng zuǒyòu. Fángjiān hái yǒu bié de wèntí ma?
About ten minutes. Is anything else wrong with the room?
You
房间有异味。Fángjiān yǒu yìwèi.
There is a strange smell in the room.
Play the scene
A hotel near the Big Wild Goose Pagoda in Xi'an. The fountain show was lovely, but your room smells of smoke and there's no hot water.
-
Staff
您好，前台。请问有什么需要？
Nín hǎo, qiántái. Qǐngwèn yǒu shénme xūyào?
Hello, front desk. How can I help?
-
You
您好，我的房间有点问题。
Nínhǎo, wǒ de fángjiān yǒu diǎn wèntí.
Hello, there is a problem with my room.
What do you say?
-
Staff
是什么问题呢？
Shì shénme wèntí ne?
What's the problem?
-
You
房间没有热水。
Fángjiān méiyǒu rèshuǐ.
There is no hot water in the room.
What do you say?
-
Staff
不好意思，我马上派人上去看看。
Bù hǎoyìsi, wǒ mǎshàng pài rén shàngqù kànkan.
I'm sorry. I'll send someone up right away.
-
You
大概需要多久？
Dàgài xūyào duōjiǔ?
Approximately how long will it take?
What do you say?
-
Staff
十分钟左右。房间还有别的问题吗？
Shí fēnzhōng zuǒyòu. Fángjiān hái yǒu bié de wèntí ma?
About ten minutes. Is anything else wrong with the room?
-
You
房间有异味。
Fángjiān yǒu yìwèi.
There is a strange smell in the room.
What do you say?
Scene complete. 很好！ (Hěn hǎo — very good!)
Culture tip
Start with a general sentence
Say: 您好，我的房间有点问题。 Then explain what the problem is.
What do you say to ask someone to fix it?
Show the answer
可以请人来修一下吗？ — Could you send someone to fix it?
Go deeper
Background for this situation: key words, what to expect and a few more short dialogues.
Key Terms
房间有点问题 A general way to tell hotel staff there is a problem with your room. After this, explain the specific issue.
太吵了 Too noisy. Use this when the room has loud street noise, construction noise, hallway noise, or nearby guests are loud.
有异味 There is a strange or unpleasant smell. It can refer to smoke, dampness, mold, sewage, or other odors.
没有热水 There is no hot water. This is a common hotel issue that should be reported as soon as possible.
不能用 Does not work or cannot be used. Use it for air conditioning, TV, Wi-Fi, room card, or other devices.
换房 To change rooms. Use this when the issue cannot be fixed quickly or affects your comfort or safety.
How to Report Room Problems
Start with a general sentence
Say: 您好，我的房间有点问题。 Then explain what the problem is.
Describe the issue clearly
Use simple phrases like 房间太吵了, 房间没有热水, 空调不能用, or Wi-Fi 连接不上.
Ask for repair first
For technical issues, ask: 可以请人来修一下吗？ This is polite and practical.
Ask for room change if needed
If the problem affects sleep, safety, cleanliness, or cannot be fixed quickly, ask to change rooms.
Useful Problem Patterns
……有点问题。 Use this to say something has a problem in a soft and polite way.
……不能用。 Use this when something does not work.
……连接不上。 Use this when something cannot connect, especially Wi-Fi or internet.
可以请人来……吗？ Use this to ask the hotel to send someone to help or fix something.
可以换一个……的房间吗？ Use this to request a different kind of room.
Common Room Problems
Noise
Noise may come from the street, elevator, hallway, nearby rooms, construction, or air conditioning. Ask for a quieter room if it affects sleep.
Smell
If the room smells like smoke, mold, dampness, or sewage, ask staff to check or change your room.
Hot water
No hot water or water not hot enough is important to report immediately, especially at night.
Door lock or room card
If the door lock or room card does not work, treat it as a security issue and contact the front desk.
Requesting Extra Items
Towels
Use 一条 for towels: 可以再给我一条毛巾吗？
Slippers
Use 一双 for a pair of slippers: 可以再给我一双拖鞋吗？
Toiletries
Use 一套 for a set of toiletries: 可以再给我一套洗漱用品吗？
Interactive Scenarios
Reporting a room problem
- Traveler您好，我的房间有点问题。
Nínhǎo, wǒ de fángjiān yǒu diǎn wèntí.
Hello, there is a problem with my room.
- Traveler房间没有热水。
Fángjiān méiyǒu rèshuǐ.
There is no hot water in the room.
- Traveler可以请人来修一下吗？
Kěyǐ qǐng rén lái xiū yíxià ma?
Could you send someone to fix it?
Requesting a room change
- Traveler房间太吵了。
Fángjiān tài chǎo le.
The room is too noisy.
- Traveler可以帮我换房吗？
Kěyǐ bāng wǒ huàn fáng ma?
Could you help me change rooms?
- Traveler可以换一个安静一点的房间吗？
Kěyǐ huàn yí ge ānjìng yìdiǎn de fángjiān ma?
Can I change to a quieter room?
Asking for extra items
- Traveler可以再给我一条毛巾吗？
Kěyǐ zài gěi wǒ yì tiáo máojīn ma?
Could you give me another towel?
- Traveler可以再给我一双拖鞋吗？
Kěyǐ zài gěi wǒ yì shuāng tuōxié ma?
Could you give me another pair of slippers?
- Traveler可以再给我一套洗漱用品吗？
Kěyǐ zài gěi wǒ yí tào xǐshù yòngpǐn ma?
Could you give me another set of toiletries?
Mini Quiz
How do you say “There is a problem with my room”?
- 我的房间有点问题。 ✓ Answer
- 我的房间在几楼？
- 我的房卡在哪里？
Which phrase means “There is no hot water in the room”?
- 房间没有热水。 ✓ Answer
- 房间太吵了。
- 房间现在准备好了吗？
What do you say to ask someone to fix it?
- 可以请人来修一下吗？ ✓ Answer
- 可以帮我叫醒吗？
- 可以寄存行李吗？
Which phrase asks to change to a quieter room?
- 可以换一个安静一点的房间吗？ ✓ Answer
- 可以再给我一条毛巾吗？
- 早餐在哪里吃？