Chinese for Travel
English
Unit 10 · Help Lesson 57 7 min Free in the app

Accidents, embassy and emergency contacts

Handle a traffic accident, ask for insurance help, contact embassy or consulate, call an emergency contact, and ask staff to translate or write information down. A side street in Beijing's embassy district. A cyclist has just knocked you down, your knee is bleeding, and a crowd is gathering.

求助

Key phrases

The 6 phrases this lesson is built around, with the words that make them up. Tap ▶ to listen, or the turtle to hear it slowly.

  • 我遇到交通事故了。

    Wǒ yùdào jiāotōng shìgù le.

    I was in a traffic accident.

    • 我Wǒ
    • 遇到yùdào
    • 交通jiāotōng
    • 事故shìgù
    • 了le

  • 请帮我报警。

    Qǐng bāng wǒ bàojǐng.

    Please help me call the police.

    • 请Qǐng
    • 帮bāng
    • 我wǒ
    • 报警bàojǐng

  • 我受伤了。

    Wǒ shòushāng le.

    I am injured.

    • 我Wǒ
    • 受伤shòushāng
    • 了le

  • 我需要事故证明。

    Wǒ xūyào shìgù zhèngmíng.

    I need an accident report certificate.

    • 我Wǒ
    • 需要xūyào
    • 事故shìgù
    • 证明zhèngmíng

  • 我需要联系保险公司。

    Wǒ xūyào liánxì bǎoxiǎn gōngsī.

    I need to contact the insurance company.

    • 我Wǒ
    • 需要xūyào
    • 联系liánxì
    • 保险bǎoxiǎn
    • 公司gōngsī

  • 我需要联系大使馆。

    Wǒ xūyào liánxì dàshǐguǎn.

    I need to contact my embassy.

    • 我Wǒ
    • 需要xūyào
    • 联系liánxì
    • 大使馆dàshǐguǎn

More phrases for this situation

Every other phrase from the lesson: 17 in all.

  • 请叫救护车。

    Qǐng jiào jiùhùchē.

    Please call an ambulance.

  • 有人受伤了。

    Yǒu rén shòushāng le.

    Someone is injured.

  • 请带我去安全的地方。

    Qǐng dài wǒ qù ānquán de dìfang.

    Please take me to a safe place.

  • 请联系工作人员。

    Qǐng liánxì gōngzuò rényuán.

    Please contact the staff.

  • 我有旅行保险。

    Wǒ yǒu lǚxíng bǎoxiǎn.

    I have travel insurance.

  • 请帮我拍下现场照片。

    Qǐng bāng wǒ pāi xià xiànchǎng zhàopiàn.

    Please help me take photos of the scene.

  • 请帮我记下对方的联系方式。

    Qǐng bāng wǒ jì xià duìfāng de liánxì fāngshì.

    Please help me write down the other party's contact information.

  • 我需要联系领事馆。

    Wǒ xūyào liánxì lǐngshìguǎn.

    I need to contact my consulate.

  • 最近的大使馆在哪里？

    Zuìjìn de dàshǐguǎn zài nǎlǐ?

    Where is the nearest embassy?

  • 最近的领事馆在哪里？

    Zuìjìn de lǐngshìguǎn zài nǎlǐ?

    Where is the nearest consulate?

  • 请帮我打给紧急联系人。

    Qǐng bāng wǒ dǎ gěi jǐnjí liánxì rén.

    Please help me call my emergency contact.

  • 这是我的紧急联系人电话。

    Zhè shì wǒ de jǐnjí liánxì rén diànhuà.

    This is my emergency contact number.

  • 可以帮我翻译吗？

    Kěyǐ bāng wǒ fānyì ma?

    Could you help me translate?

  • 请帮我确认一下地址和电话。

    Qǐng bāng wǒ quèrèn yíxià dìzhǐ hé diànhuà.

    Please help me confirm the address and phone number.

  • 请告诉我现在该怎么办。

    Qǐng gàosu wǒ xiànzài gāi zěnme bàn.

    Please tell me what I should do now.

  • 请帮我写下来。

    Qǐng bāng wǒ xiě xiàlái.

    Please write it down for me.

  • 谢谢您的帮助。

    Xièxie nín de bāngzhù.

    Thank you for your help.

What you’ll hear, and how to answer

Staff won’t follow your script. These are things they are likely to say here, with a reply that works.

  1. Staff

    您还好吗？能站起来吗？

    Nín hái hǎo ma? Néng zhàn qǐlái ma?

    Are you OK? Can you stand up?

    You

    我受伤了。

    Wǒ shòushāng le.

    I am injured.

  2. Staff

    我是警察，请说一下情况。

    Wǒ shì jǐngchá, qǐng shuō yíxià qíngkuàng.

    I'm a police officer. Please tell me what happened.

    You

    我遇到交通事故了。

    Wǒ yùdào jiāotōng shìgù le.

    I was in a traffic accident.

Play the scene

A side street in Beijing's embassy district. A cyclist has just knocked you down, your knee is bleeding, and a crowd is gathering.

北京·使馆区 · The embassy district, Beijing

  1. Staff

    您还好吗？能站起来吗？

    Nín hái hǎo ma? Néng zhàn qǐlái ma?

    Are you OK? Can you stand up?

  2. You

    我受伤了。

    Wǒ shòushāng le.

    I am injured.

  3. Staff

    别动，我帮您叫救护车。

    Bié dòng, wǒ bāng nín jiào jiùhùchē.

    Don't move. I'll call an ambulance for you.

  4. You

    请帮我报警。

    Qǐng bāng wǒ bàojǐng.

    Please help me call the police.

  5. Staff

    我是警察，请说一下情况。

    Wǒ shì jǐngchá, qǐng shuō yíxià qíngkuàng.

    I'm a police officer. Please tell me what happened.

  6. You

    我遇到交通事故了。

    Wǒ yùdào jiāotōng shìgù le.

    I was in a traffic accident.

  7. Staff

    事故证明明天来派出所拿。

    Shìgù zhèngmíng míngtiān lái pàichūsuǒ ná.

    Come to the police station tomorrow for the accident report.

  8. You

    我需要联系保险公司。

    Wǒ xūyào liánxì bǎoxiǎn gōngsī.

    I need to contact the insurance company.

Culture tip

Embassy or consulate

Contact your embassy or consulate for passport loss, serious legal issues, major accidents, or emergency travel documents.

Which phrase asks for an accident report certificate?

Show the answer

我需要事故证明。 — I need an accident report certificate.

Go deeper

Background for this situation: key words, what to expect and a few more short dialogues.

Key Emergency Terms

交通事故 Traffic accident. Use this phrase if you are involved in a car, taxi, bus, bike, scooter, or pedestrian accident.

我遇到交通事故了。 Wǒ yùdào jiāotōng shìgù le. I was in a traffic accident.

事故证明 Accident report certificate. It may be needed for insurance claims, rental car companies, police records, or later travel arrangements.

我需要事故证明。 Wǒ xūyào shìgù zhèngmíng. I need an accident report certificate.

保险公司 / 旅行保险 Insurance company and travel insurance. If there is an accident, medical cost, or property loss, your travel insurance may require documents and photos.

我需要联系保险公司。 Wǒ xūyào liánxì bǎoxiǎn gōngsī. I need to contact the insurance company.

现场照片 Photos of the scene. They may help document damage, injuries, road conditions, license plates, or the accident location.

请帮我拍下现场照片。 Qǐng bāng wǒ pāi xià xiànchǎng zhàopiàn. Please help me take photos of the scene.

联系方式 Contact information. In an accident, you may need the other party's phone number, name, vehicle plate number, insurance information, or address.

请帮我记下对方的联系方式。 Qǐng bāng wǒ jì xià duìfāng de liánxì fāngshì. Please help me write down the other party's contact information.

紧急联系人 Emergency contact. This is a trusted person to call when you are injured, lost, in an accident, or unable to communicate clearly.

请帮我打给紧急联系人。 Qǐng bāng wǒ dǎ gěi jǐnjí liánxì rén. Please help me call my emergency contact.

Accident Response Flow

Step 1: Say there was an accident

Use 我遇到交通事故了 so people understand the situation quickly.

Step 2: Ask for police or ambulance

If there is injury, danger, or dispute, ask someone to call police or ambulance immediately.

Step 3: Move to safety

If the road or area is unsafe, ask someone to take you to a safe place and contact staff.

Step 4: Collect documents and evidence

Ask for an accident certificate, take photos of the scene, and write down the other party's contact information.

Step 5: Contact insurance, embassy, or emergency contact

Depending on the situation, contact your travel insurance, embassy or consulate, and emergency contact.

Useful Accident Patterns

我遇到……了 Use this to say that you encountered or experienced a serious event.

我遇到交通事故了。 Wǒ yùdào jiāotōng shìgù le. I was in a traffic accident.

请帮我…… Use this to ask someone to help you call, write, photograph, translate, or contact someone.

请帮我拍下现场照片。 Qǐng bāng wǒ pāi xià xiànchǎng zhàopiàn. Please help me take photos of the scene.

我需要联系…… Use this to say you need to contact an organization or person.

我需要联系领事馆。 Wǒ xūyào liánxì lǐngshìguǎn. I need to contact my consulate.

最近的……在哪里？ Use this to ask for the nearest embassy, consulate, hospital, police station, or safe place.

最近的领事馆在哪里？ Zuìjìn de lǐngshìguǎn zài nǎlǐ? Where is the nearest consulate?

Insurance and Documentation Tips

Accident certificate

Ask for written accident documentation if possible. It may be needed for insurance or official follow-up.

Scene photos

Photos can help show what happened, but prioritize safety and medical help first.

Insurance contact

Contact your insurance company early and ask what documents they need for a claim.

Embassy and Emergency Contact Tips

Embassy or consulate

Contact your embassy or consulate for passport loss, serious legal issues, major accidents, or emergency travel documents.

Emergency contact number

Keep your emergency contact number accessible offline, because your phone may be lost, locked, or out of battery.

Ask someone to translate

In serious situations, use simple sentences and ask someone to translate or write down key information.

Interactive Scenarios

Traffic accident

  • Traveler我遇到交通事故了。

    Wǒ yùdào jiāotōng shìgù le.

    I was in a traffic accident.

  • Traveler请帮我报警。

    Qǐng bāng wǒ bàojǐng.

    Please help me call the police.

  • Traveler有人受伤了。

    Yǒu rén shòushāng le.

    Someone is injured.

Insurance and documentation

  • Traveler我需要事故证明。

    Wǒ xūyào shìgù zhèngmíng.

    I need an accident report certificate.

  • Traveler我需要联系保险公司。

    Wǒ xūyào liánxì bǎoxiǎn gōngsī.

    I need to contact the insurance company.

  • Traveler请帮我拍下现场照片。

    Qǐng bāng wǒ pāi xià xiànchǎng zhàopiàn.

    Please help me take photos of the scene.

Embassy and emergency contact

  • Traveler我需要联系大使馆。

    Wǒ xūyào liánxì dàshǐguǎn.

    I need to contact my embassy.

  • Traveler请帮我打给紧急联系人。

    Qǐng bāng wǒ dǎ gěi jǐnjí liánxì rén.

    Please help me call my emergency contact.

  • Traveler请帮我确认一下地址和电话。

    Qǐng bāng wǒ quèrèn yíxià dìzhǐ hé diànhuà.

    Please help me confirm the address and phone number.

Mini Quiz

How do you say “I was in a traffic accident”?
  • 我遇到交通事故了。 ✓ Answer
  • 我遇到好朋友了。
  • 我找到出租车了。
Which phrase asks for an accident report certificate?
  • 我需要事故证明。 ✓ Answer
  • 我需要景区地图。
  • 我需要中文菜单。
How do you ask someone to call your emergency contact?
  • 请帮我打给紧急联系人。 ✓ Answer
  • 请帮我买一张门票。
  • 请帮我点一杯水。
Which phrase asks someone to confirm the address and phone number?
  • 请帮我确认一下地址和电话。 ✓ Answer
  • 请帮我确认一下票价。
  • 请帮我确认一下座位。

Related travel guides