Chinese for Travel
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Unit 10 · Help Lesson 54 7 min Free in the app

Lost passport, wallet and phone

Report a lost passport, wallet, phone, bank card, or luggage, ask for lost and found, file a police report, and contact the embassy. A police station in Shanghai. Your passport was in the bag you left in a taxi, and you fly home in three days.

挂失

Key phrases

The 6 phrases this lesson is built around, with the words that make them up. Tap ▶ to listen, or the turtle to hear it slowly.

  • 我的护照丢了。

    Wǒ de hùzhào diū le.

    I lost my passport.

    • 我Wǒ
    • 的de
    • 护照hùzhào
    • 丢diū
    • 了le

  • 我的钱包丢了。

    Wǒ de qiánbāo diū le.

    I lost my wallet.

    • 我Wǒ
    • 的de
    • 钱包qiánbāo
    • 丢diū
    • 了le

  • 失物招领处在哪里？

    Shīwù zhāolǐng chù zài nǎlǐ?

    Where is the lost and found office?

    • 失物Shīwù
    • 招领zhāolǐng
    • 处chù
    • 在zài
    • 哪里nǎlǐ

  • 我需要报案。

    Wǒ xūyào bào'àn.

    I need to file a police report.

    • 我Wǒ
    • 需要xūyào
    • 报案bào'àn

  • 我需要报警记录。

    Wǒ xūyào bàojǐng jìlù.

    I need a police report record.

    • 我Wǒ
    • 需要xūyào
    • 报警bàojǐng
    • 记录jìlù

  • 我需要联系大使馆。

    Wǒ xūyào liánxì dàshǐguǎn.

    I need to contact my embassy.

    • 我Wǒ
    • 需要xūyào
    • 联系liánxì
    • 大使馆dàshǐguǎn

More phrases for this situation

Every other phrase from the lesson: 17 in all.

  • 我的手机丢了。

    Wǒ de shǒujī diū le.

    I lost my phone.

  • 我的银行卡丢了。

    Wǒ de yínhángkǎ diū le.

    I lost my bank card.

  • 我的行李不见了。

    Wǒ de xíngli bú jiàn le.

    My luggage is missing.

  • 我找不到我的包。

    Wǒ zhǎo bú dào wǒ de bāo.

    I cannot find my bag.

  • 有人捡到我的东西吗？

    Yǒu rén jiǎn dào wǒ de dōngxi ma?

    Has anyone found my belongings?

  • 我刚刚把它放在这里。

    Wǒ gānggāng bǎ tā fàng zài zhèlǐ.

    I just put it here a moment ago.

  • 我可能把它落在出租车上了。

    Wǒ kěnéng bǎ tā là zài chūzūchē shàng le.

    I may have left it in the taxi.

  • 请帮我报警。

    Qǐng bāng wǒ bàojǐng.

    Please help me call the police.

  • 最近的大使馆在哪里？

    Zuìjìn de dàshǐguǎn zài nǎlǐ?

    Where is the nearest embassy?

  • 最近的领事馆在哪里？

    Zuìjìn de lǐngshìguǎn zài nǎlǐ?

    Where is the nearest consulate?

  • 请帮我挂失银行卡。

    Qǐng bāng wǒ guàshī yínhángkǎ.

    Please help me report my bank card lost.

  • 请帮我定位手机。

    Qǐng bāng wǒ dìngwèi shǒujī.

    Please help me locate my phone.

  • 可以帮我打电话吗？

    Kěyǐ bāng wǒ dǎ diànhuà ma?

    Could you help me make a phone call?

  • 可以帮我翻译吗？

    Kěyǐ bāng wǒ fānyì ma?

    Could you help me translate?

  • 请帮我确认一下地址和电话。

    Qǐng bāng wǒ quèrèn yíxià dìzhǐ hé diànhuà.

    Please help me confirm the address and phone number.

  • 请帮我写下来。

    Qǐng bāng wǒ xiě xiàlái.

    Please write it down for me.

  • 谢谢您的帮助。

    Xièxie nín de bāngzhù.

    Thank you for your help.

What you’ll hear, and how to answer

Staff won’t follow your script. These are things they are likely to say here, with a reply that works.

  1. Staff

    在哪里丢的？

    Zài nǎlǐ diū de?

    Where did you lose it?

    You

    我可能把它落在出租车上了。

    Wǒ kěnéng bǎ tā là zài chūzūchē shàng le.

    I may have left it in the taxi.

  2. Staff

    补护照要去您的大使馆。

    Bǔ hùzhào yào qù nín de dàshǐguǎn.

    For a replacement passport, you need to go to your embassy.

    You

    最近的大使馆在哪里？

    Zuìjìn de dàshǐguǎn zài nǎlǐ?

    Where is the nearest embassy?

Play the scene

A police station in Shanghai. Your passport was in the bag you left in a taxi, and you fly home in three days.

上海·派出所 · A police station in Shanghai

  1. Staff

    您好，什么事？

    Nín hǎo, shénme shì?

    Hello, what's the matter?

  2. You

    我的护照丢了。

    Wǒ de hùzhào diū le.

    I lost my passport.

  3. Staff

    在哪里丢的？

    Zài nǎlǐ diū de?

    Where did you lose it?

  4. You

    我可能把它落在出租车上了。

    Wǒ kěnéng bǎ tā là zài chūzūchē shàng le.

    I may have left it in the taxi.

  5. Staff

    我们先登记，给您开一个报案回执。

    Wǒmen xiān dēngjì, gěi nín kāi yí ge bào'àn huízhí.

    We'll register it first and give you a report receipt.

  6. You

    我需要联系大使馆。

    Wǒ xūyào liánxì dàshǐguǎn.

    I need to contact my embassy.

  7. Staff

    补护照要去您的大使馆。

    Bǔ hùzhào yào qù nín de dàshǐguǎn.

    For a replacement passport, you need to go to your embassy.

  8. You

    最近的大使馆在哪里？

    Zuìjìn de dàshǐguǎn zài nǎlǐ?

    Where is the nearest embassy?

Culture tip

Lost passport

A lost passport is urgent. You may need a police report record and help from your embassy or consulate.

How do you say “I need to file a police report”?

Show the answer

我需要报案。 — I need to file a police report.

Go deeper

Background for this situation: key words, what to expect and a few more short dialogues.

Key Terms

丢了 / 不见了 / 找不到 These all describe losing something. 丢了 means lost, 不见了 means missing, and 找不到 means cannot find.

我的手机丢了。 Wǒ de shǒujī diū le. I lost my phone.

失物招领处 Lost and found office. Go here first if you lose something in a station, airport, hotel, museum, mall, or attraction.

失物招领处在哪里？ Shīwù zhāolǐng chù zài nǎlǐ? Where is the lost and found office?

报案 To file a report with the police. This may be needed for lost passport, theft, insurance claims, or embassy paperwork.

我需要报案。 Wǒ xūyào bào'àn. I need to file a police report.

报警记录 Police report record. This document may help with insurance, embassy replacement documents, or travel arrangements.

我需要报警记录。 Wǒ xūyào bàojǐng jìlù. I need a police report record.

大使馆 / 领事馆 Embassy and consulate. If your passport is lost, you may need to contact your embassy or consulate for replacement documents.

我需要联系大使馆。 Wǒ xūyào liánxì dàshǐguǎn. I need to contact my embassy.

挂失 To report a card or document as lost and block it. Use this for bank cards or important documents.

请帮我挂失银行卡。 Qǐng bāng wǒ guàshī yínhángkǎ. Please help me report my bank card lost.

Lost Item Response Flow

Step 1: Say what is lost

Use 我的……丢了 for passport, wallet, phone, bank card, or other items.

Step 2: Check lost and found

Ask where the lost and found office is, and whether anyone has found your belongings.

Step 3: Explain where it may be

Say where you last placed it, such as 刚刚放在这里 or 可能落在出租车上了.

Step 4: File a report if needed

For passport, theft, insurance, or serious loss, ask to file a police report and get a record.

Step 5: Contact embassy or bank

For a lost passport, contact your embassy or consulate. For a lost bank card, report the card lost immediately.

Useful Lost Item Patterns

我的……丢了 Use this to say that you lost something.

我的护照丢了。 Wǒ de hùzhào diū le. I lost my passport.

我找不到…… Use this when the item may not be permanently lost yet, but you cannot find it.

我找不到我的包。 Wǒ zhǎo bú dào wǒ de bāo. I cannot find my bag.

我可能把它落在……了 Use this to explain where you may have left something.

我可能把它落在出租车上了。 Wǒ kěnéng bǎ tā là zài chūzūchē shàng le. I may have left it in the taxi.

我需要…… Use this to state what action or help you need, such as reporting, contacting the embassy, or getting a record.

我需要报警记录。 Wǒ xūyào bàojǐng jìlù. I need a police report record.

Passport and Embassy Tips

Lost passport

A lost passport is urgent. You may need a police report record and help from your embassy or consulate.

Embassy vs consulate

An embassy is usually in the capital, while consulates may be in other major cities. Ask for the nearest one.

Confirm contact details

Ask someone to confirm the address and phone number, then ask them to write it down.

Phone, Wallet, and Bank Card Tips

Lost phone

Ask for help locating your phone, calling your number, or contacting staff if it was lost in a venue.

Lost bank card

Report the card lost as soon as possible. If you cannot call the bank, ask someone for phone or translation help.

Lost wallet

If your wallet contains cards, ID, or cash, check lost and found first, then consider filing a police report.

Interactive Scenarios

Lost passport

  • Traveler我的护照丢了。

    Wǒ de hùzhào diū le.

    I lost my passport.

  • Traveler我需要报案。

    Wǒ xūyào bào'àn.

    I need to file a police report.

  • Traveler我需要联系大使馆。

    Wǒ xūyào liánxì dàshǐguǎn.

    I need to contact my embassy.

Lost phone

  • Traveler我的手机丢了。

    Wǒ de shǒujī diū le.

    I lost my phone.

  • Traveler请帮我定位手机。

    Qǐng bāng wǒ dìngwèi shǒujī.

    Please help me locate my phone.

  • Traveler可以帮我打电话吗？

    Kěyǐ bāng wǒ dǎ diànhuà ma?

    Could you help me make a phone call?

Lost wallet or card

  • Traveler我的钱包丢了。

    Wǒ de qiánbāo diū le.

    I lost my wallet.

  • Traveler我的银行卡丢了。

    Wǒ de yínhángkǎ diū le.

    I lost my bank card.

  • Traveler请帮我挂失银行卡。

    Qǐng bāng wǒ guàshī yínhángkǎ.

    Please help me report my bank card lost.

Mini Quiz

How do you say “I lost my passport”?
  • 我的护照丢了。 ✓ Answer
  • 我的钱包丢了。
  • 我的手机丢了。
Which phrase asks for the lost and found office?
  • 失物招领处在哪里？ ✓ Answer
  • 售票处在哪里？
  • 洗手间在哪里？
How do you say “I need to file a police report”?
  • 我需要报案。 ✓ Answer
  • 我需要买票。
  • 我需要排队。
Which phrase asks someone to help block a lost bank card?
  • 请帮我挂失银行卡。 ✓ Answer
  • 请帮我定位手机。
  • 请帮我联系工作人员。

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